Housing Administration Jobs
Housing administration jobs provide administrative support to the rents, lettings and housing teams and in some instances, to customer service to tenant enquiries.
Housing administrators process high volumes of housing applications and are responsible for accurately updating the housing register. Other day-to-day responsibilities include providing initial telephone advice on Choice Based Lettings and other general housing enquiries.
Excellent customer service skills for housing administration jobs
It is vital that individuals working within these roles have the ability to deliver a first-class customer service to tenants as a first point of call and be able to resolve any repairs and maintenance issue they have. Jobs in housing administratiobn involve supporting tenants in obtaining the right information to provide an accurate and correct maintenance solution.
Individuals must have good telephone and keyboard skills and have experience of the following: working in a busy office; using Databases and producing reports; cash handling; customer care and reception duties; problem solving and progress chasing; processing high volumes of housing applications/updating the housing register; strong IT (Microsoft and Excel) and communications skills; technical knowledge of repairs is desirable but not essential
Housing administration jobs - use your previous experience as a launchpad
There are no required qualifications required for these roles as employers offer on the job traning and in most instances view experience as more beneficial than qualifications. However, GCSEs and A-levels would provide a distinct advantage.
Continue for your search for social housing jobs or contact your nearest Hays office to discuss our current housing administration jobs.
